Frequently Asked Questions
Everything you need to know about your next favorite pair of frames.
How do I know if a frame will fit my face shape?
We offer a virtual try-on tool on each product page. Generally, square faces suit rounder frames, while round faces look great in rectangular or cat-eye styles.
Can I order frames with my custom prescription?
Absolutely. Simply upload a photo of your valid prescription at checkout, and our licensed opticians will craft your custom lenses with precision.
What is your return policy for eyewear?
We offer a 30-day 'No Questions Asked' return policy. If you aren't feeling your new look, return them in original condition for a full refund or exchange.
Do your sunglasses provide UV protection?
Yes, all our sunglasses come with 100% UVA and UVB protection to keep your eyes safe while looking stylish.
How long does shipping take for prescription orders?
Since prescription lenses are custom-made, please allow 5-7 business days for processing plus standard shipping times of 3-5 days.
Are your frames covered by a warranty?
Every pair from The Frame Game includes a 12-month manufacturer's warranty covering any defects in materials or craftsmanship.