Returns & Exchanges
At The Frame Game, we want you to love your new look; if your frames aren't the perfect fit, you can return or exchange them within 30 days of delivery. All items must be in their original, unworn condition with all protective packaging intact to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your frames in their original case.
Ship It Back
Drop off your package at any authorized carrier location, ensuring you keep a copy of the tracking receipt for your records.
Receive Your Refund
After our quality control team inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing